Twitter and Facebook worst channels for retail customer experience, finds research by Eptica
Real Wire
Wed, 05/22/2019 - 06:47

Study shows fashion and food retailers focus customer service efforts on the web

Reading, UK, 22 May 2019 – Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.