This is Why You Need Another Backup

This is Why You Need Another Backup
John Locke
Thu, 06/21/2018 - 16:12

At 12:27pm, our alerts started firing. Multiple ones -- website down, server down, secondary monitoring -- one of our client's servers had completely disappeared off the Internet.

I confirmed that I could not reach the site, or the server, and then looked up our AWS credentials for that customer. They didn't work. Then I tried to call two different contacts at our client, leaving messages, and sent an email asking if they needed assistance restoring their AWS account.

The answer came back 20 minutes later, after our client checked their email account associated with AWS.

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