Survey: 90% of IBM i Shops Recognize the Need to Introduce New Customer Engagement Channels
RealWire
Tue, 06/27/2017 - 18:03

PETERBOROUGH, NH – June 27, 2017 – 91 per cent of IBM i users questioned in a new poll said offering a greater choice of ways in which customers could interact with their companies – such as web and mobile self-service – would help improve customer engagement, and over half (54 per cent) said they are planning to introduce new customer engagement channels within the next three years.