Study: 85% of IT professionals think their organization's primary IT vendor can improve its service
RealWire
Tue, 05/22/2018 - 06:29

Customer service is king for IT decision-makers when it comes to the key checklist of what they look for in an IT vendor, according to a new study by Cogeco Peer 1, a global provider of enterprise IT products and services.

The vast majority of respondents (85%) believe that their organization’s most prominent current IT vendor can improve its service, with only 14% stating that they are satisfied with the current service they receive.