Drupal received high scores in a satisfaction report by NTEN, a major Non-profit Technology organization. Drupal was evaluated in five categories, and had the highest number of responses, and the highest number of respondents that indicated Drupal is their primary CMS. Drupal is clearly popular with the non-profit crowd and this satisfaction survey provides the Drupal community with focused areas for improvement.

Drupal received the following scores:

• Quality and reliability: A
• After sales support: B+
• Delivers on promises and deadlines: B+
• Usability: B+
• Value: A

The report is available to members of NTEN for free. It is available to non-members at a discount, $25, with the discount code: "Drupal". A sample format of the report is also available.

A special note on the success of open source content management cites the following reasons for success:

• No fees for acquisition.
• No maintenance fees if it is a low to medium traffic site.
• Low hosting costs.
• Solid software: for most organizations, as good, or better than a system they would pay for.
• Active development and communities mean lots of improvements and new features, plus lots of help.
• Generally easy installation and maintenance.
• Very customizable - easy to add custom functionality.