123ContactForm announces that its WordPress forms plugin - CaptainForm - celebrates its one year anniversary. Since launch, a total number of 20,856 forms have been successfully built with CaptainForm.

The average conversion rate from free to paid users is 7.11%. Out of all of the forms submitted, 62.5% have received submissions, and the most popular form types - besides simple lead generation forms - are registration forms, order forms and surveys. In terms of support tickets, the average response time is 1.55h by email (weekends included) and 40s by live chat. 70% of our users come from the Plugin Directory, as a result of other users trusting and recommending CaptainForm.

Centralized forms management, a feature dedicated to digital agencies, is one of the most important features released this year. A great part of the product roadmap is based on the feedback received from users and potential users.